Privacy Policy

1. Introduction

Scale Pixel (“we,” “us,” or “our”) provides performance marketing, advertising, and e-commerce growth services to clients in the UK, UAE, USA, Saudi Arabia, Pakistan, and other markets. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit thescalepixel.com (the “Site”) or engage us for services.

2. Information We Collect

• Information you provide directly — name, email address, phone/WhatsApp number, company name, and project details submitted through our Contact or Get a Quote forms.
• Automatically collected information — IP address, browser type, device type, pages viewed, referring URLs, and general usage patterns, collected via cookies and similar technologies.
• Information from advertising platforms — if you interact with our ads on Google, Meta (Facebook/Instagram), or TikTok, those platforms may share limited conversion and engagement data with us in accordance with their own privacy policies.
• Client account/campaign data — where we manage advertising or marketing accounts on a client’s behalf, we may access campaign performance data within those third-party platforms.

3. How We Use Information

• To respond to inquiries and prepare quotes or proposals
• To deliver, manage, and report on marketing and advertising services
• To improve our Site, services, and marketing effectiveness
• To send service-related communications and, where permitted, occasional marketing updates
• To comply with legal obligations and enforce our agreements

4. Cookies and Tracking Technologies

We and our third-party partners use cookies, pixels, and similar technologies (including Google Analytics, the Meta Pixel, and the TikTok Pixel) to understand how visitors use the Site and to measure the performance of our own marketing. You can control cookies through your browser settings; disabling them may affect Site functionality.

5. Third-Party Services

We use third-party tools to operate our business and deliver services, including Google Ads, Meta Ads Manager, TikTok Ads Manager, Shopify, email/WhatsApp providers, and website/hosting infrastructure. These providers process data under their own privacy policies, and we encourage you to review them.

6. Data Sharing

We do not sell personal information. We may share information with service providers who support our operations (e.g., hosting, analytics, form/email tools), with advertising platforms as needed to run campaigns, or where required by law.

7. Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this Policy, comply with legal obligations, resolve disputes, and enforce agreements, after which it is deleted or anonymized.

8. Your Rights

Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal information, and to object to certain processing or withdraw consent. To exercise any of these rights, contact us using the details in Section 11.

9. Data Security

We take reasonable technical and organizational measures to protect information against unauthorized access, loss, or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Children’s Privacy

Our Site and services are not directed to individuals under 18, and we do not knowingly collect personal information from children.

11. Contact Us

For questions about this Privacy Policy or to exercise your data rights, contact us at hello@thescalepixel.com or via WhatsApp at +92 308 8049999.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last updated” date.